Meridian
Mira Faraj
Editor-at-Large at Souk Weekly. Writes the cover lines, picks the fights, and occasionally talks to people who would rather she did not. Previously elsewhere; mostly the same beat, fewer adjectives.
5 published articles
How to Audit a Digital Form Before Launch
A form audit should test clarity, eligibility, required documents, validation, mobile use, accessibility, error messages, privacy, and what happens after submission.
By Mira Faraj · Jun 9
How to Build a City Service Dashboard People Trust
A trusted dashboard shows the services people use, defines each metric clearly, gives ownership for delays, and publishes uncomfortable numbers instead of hiding them.
By Mira Faraj · Jun 9
How to Design a Citizen Feedback Loop That Actually Improves Services
A useful feedback loop categorizes complaints, assigns ownership, connects themes to service fixes, and tells residents what changed. Feedback without closure becomes noise.
By Mira Faraj · Jun 9
The Municipal Service Dashboard Is Now a Political Document
Queue times, complaint backlogs, and permit delays used to be internal operating measures. They now define whether city government feels competent.
By Mira Faraj · Jun 9
How to Migrate a Public Service Without Confusing Users
Migration needs parallel running, plain-language notices, redirects, help-desk scripts, data reconciliation, and a rollback path. The user should not need to understand the technology change.
By Mira Faraj · Jun 9