metrics

2 articles tagged metrics.

Politics

Public-Sector Delivery Units Need Better Metrics

Delivery work fails when success is measured by activity instead of outcomes. The hard part is choosing numbers that change behavior.

By Lena Holloway · Jul 2

Opinion

We Should Be More Suspicious of Dashboards

When everything important becomes a number on a screen, the things that resist measurement quietly lose

By Lena Holloway · Jun 30